1. INTRODUCTION
AncoraThemes (website URL address: https://ancorathemes.com/) appreciates your business and trust. We are a Cyprus-based company, creating products to enhance your website-building experience. Please read this Privacy Policy, providing consent to both documents to have permission to use our services.
2. DATA COLLECTED
DATA STORAGE LOCATION
We are a Cyprus-based company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU/US Privacy Shield, ensuring that your data is securely stored and GDPR compliant. For more information on Hetzner Online GmbH's privacy policy, please see here: Hetzner Data Privacy Policy.
REGISTRATION DATA
If you register on our website, we store your chosen username and your email address, and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except by changing your username). Website administrators can also see and edit this information.
PURCHASE DATA
To receive product support, you have to have one or more Envato/AncoraThemes purchase codes on our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support, and other customer services.
SUPPORT DATA
If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third-party Ticksy ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. Ticksy adheres to the EU/US Privacy Shield and you can see their privacy policy here: Ticksy Privacy Policy.
COMMENTS
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
CONTACT FORM
Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US Privacy Shield policy and you can find more information about this here: Zoho Privacy Policy.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
GOOGLE ANALYTICS
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you want to opt out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
CASES FOR USING THE PERSONAL DATA
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform them about news/changes;
- Checking the accounts activity to prevent fraudulent transactions and ensure the security of our customer's personal information;
- Customize the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform them about news/changes;
- Checking the accounts activity to prevent fraudulent transactions and ensure the security of our customer's personal information;
- Customize the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.
3. EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy.
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy.
We use the Twitter API to display our tweet's timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy.
We use the Twitter API to display our tweet's timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy.
YOUTUBE
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. COOKIES CONTENT
This site uses cookies small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third-party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
This site uses cookies small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third-party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered client of our site, there is no personal information we can retain or view regarding you.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (to provide support) need to get the information about the client accounts and access.
If you are not a registered client of our site, there is no personal information we can retain or view regarding you.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (to provide support) need to get the information about the client accounts and access.
6. THIRD PARTY WEBSITES
AncoraThemes may post links to third-party websites on this website. These third-party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third-party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, do not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AncoraThemes bears no responsibility for the information collected or used by any advertiser or third-party website. Please review the privacy policy and terms of service for each site you visit through third-party links.
AncoraThemes may post links to third-party websites on this website. These third-party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third-party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, do not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AncoraThemes bears no responsibility for the information collected or used by any advertiser or third-party website. Please review the privacy policy and terms of service for each site you visit through third-party links.